Steps to follow when handling situations that involve confrontation with residents.
Confrontation: It’s All About the Attitude
Step by step advice on managing confrontations…
Difficult Situations: A Model for Handling Conduct Violations
Learn about this simple model for handling conduct violations in a professional, efficient, and empathetic manner…
Assertiveness and Confrontation
Confrontation is made easier if you learn how to confront in an assertive manner…