Loyola University New Orleans Department of Residential Life is a featured program on www.reslife.net
Loyola University New Orleans recently developed a standardized approach to customer service. We are excited to have the opportunity to train all of our staff members on our mission and commitment to excellent customer service for all of our students and guests! The Department of Residential Life trains our students on our values, FISH! Philosophy, expectations, and vital information necessary to creating an outstanding customer service experience for anyone in contact with our department.
As a department, we believe that customer service, in order to facilitate the five-star guest experience when working with Residential Life, includes four basic standards that we uphold at all times.
Maintaining a professional appearance and presence at all times
Upholding the actions and presentations representative of excellent customer service providers
Getting answers and solving problems without passing the bill by employing and training knowledgeable team members
Greeting customers in our offices in a timely manner, and going the extra mile for every customer whether in-office, calling in, or via social media.
Our most recent training incorporated experiential training as well! Students participated in role-playing scenarios to prepare them for common discussions, conflicts, and solutions encountered in our department. As a department, we trained our office and summer staff members on our new, exciting customer service mission and standards, and look forward to extending our training to desk assistants, resident assistants, and beyond!We believe that our student staff is the front line of the customer service experience at Loyola University New Orleans Department of Residential Life.
Through our customer service standards and mission, our guests know that it’s always “a great day at Loyola ResLife!”
Submitted by Chris Rice, Associate Director of Residential Life, Loyola University New Orleans